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The Unifi Video NVR is being replaced by the UniFi Protect NVR

We recently received an alert that will impact all customers that have a Unifi Video NVR based CCTV system. If you have one of these devices then your ability to access the Unifi Video NVR from a remote location is being discontinued on 1st January 2021. Regrettably there is nothing we can do about this situation other than to provide you with information and to outline your options.

You are affected by this if you use any of these services:

  • You have a UniFi Video NVR and access the footage / cameras from the UniFi Video app on your mobile device.
  • You have a UniFi Video NVR and access the footage / cameras from the “” web site.

What is the impact?

From 1st January 2021, the Unifi Video NVR will no longer be offered or supported,  More specifically:

  • No software or hardware revisions will be released, including for web UI and mobile applications.
  • No customer support will be available.
  • No security updates will be released.
  • All cloud operations will be shut down and will no longer be accessible.

Does this mean my CCTV will stop working?

This DOES NOT mean that your CCTV system or cameras will stop working. Your cameras will still continue to record as before and you will still be able to access the footage either from the local network or from a remote location if you have a VPN.

Will I be able to monitor my CCTV system from another location?

Not easily. The mobile app will stop working and so  you will be unable to access the system from outside the network using the app. If you have a business VPN you will be able to monitor the system from a browser, typically from a PC or laptop.

What do I need to do now?

The Unifi Video NVR is being replaced by the UniFi Protect NVR which is an upgraded version of the NVR. If you want to continue to have access to your system remotely then you should ask us to supply and install a new UniFi Protect NVR. The cost of this equipment is £275 + VAT plus hard disk costs* however we are offering a discount on this hardware to customers that have bought NVR’s within the last three years:

  • If you bought an NVR from us in 2020 we’ll give you an NVR at 75% discount (£68.75) and 20% discount on installation.
  • If you bought an NVR from us in 2019 we’ll give you an NVR at 50% discount (£137.50) and 15% discount on installation.
  • If you bought an NVR from us in 2018 we’ll give you an NVR at 25% discount (£206.25) and 10% discount on installation.
  • Any older NVR’s can be replaced at the full price of £275 plus installation.

*In addition to the NVR unit above you will need some disks to install in the unit. We can include a 1TB hard disk at an extra cost of £60. This gives you a system which is most similar to the current NVR, but we will be unable to guarantee performance for systems with more than a handful of cameras. Instead we recommend larger and faster 8TB hard disks designed specifically for surveillance applications. We are recommending the “WD Purple 8TB 3.5″ SATA III Surveillance Hard Drive” at a cost of £175 + VAT and you’ll need at least one of these but we recommend two and can have up to four installed. More disks will support more cameras, a longer recording history and an automatic RAID array when purchasing multiple disks. No discount is applicable on these disks.

If you do not want to access your CCTV system from a remote location then no action is needed.

Are my existing cameras compatible?

Most of the cameras we’ve supplied within the last five years will be compatible, this includes the UVC-G3-PRO, the UVC-G3-DOME and the UVC-G3-BULLET. Some customers that have systems older than five years old may have some legacy cameras which will not work.


More Information abut the UniFi® Protect NVR

The UniFi® Protect NVR is an enterprise network video recorder that integrates a network video recorder (NVR) the UniFi Protect software, and a 4-drive bay. UNVR unifies enterprise-class data protection and scalable storage with simple Plug and Play integration using the intuitive UniFi Protect software. From a desktop computer or mobile device, you can access your surveillance recordings from virtually anywhere using the intuitive graphical user interface. The mobile app is available for iOS and Android-based devices. The drive bays are easily accessed from the front panel, so hard drive mounting and maintenance are simple. Using four 8 TB drives in a RAID 5 configuration, the UNVR can provide up to 30 days of 4k video storage for 15 cameras or Full HD video storage for 50 cameras.

More information including dimensions and weight can be found here.