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Setting up Hosted Exchange on Android Devices

This article relates to customers we’ve recently migrated to an alternative Exchange Server and you may be signposted to this page for mobile device setup support. If after following this guidance you still need help please contact us. We may direct you to the Splashtop SOS App.

From your Android home screen access your phone settings and then Accounts. Then select Add Exchange ActiveSync account. Enter your Email address and Password. Check Send email from this account by default (available only if you have already added another email account) to set this as the default email account and then tap Next


Your device will attempt to automatically find the additional details needed to set up your account. If it is successful, skip this step. If it cannot automatically find the additional details needed, you will see the message Setup could not finish. Tap Edit details or configure manually to enter the additional information manually. Enter the Exchange server name and select Use secure connection (SSL) and tap Next . Review the Activation screen. Uncheck the Always show option if you do not want to see this message again when setting up an ActiveSync account, and tap OK


The phone will then check the Exchange Server settings and display the Remote Security Administration message:


Tap OK.  The Account options screen allows you to select some ActiveSync options.  When you are happy with the settings, scroll to the bottom and tap Next. Enter a name for the account. This will help you easily identify this account if you add other email accounts to your device. Then tap Done