Determine what your DNS records should be for Microsoft 365 Hosted Email

• By IT Norwich
• 30 Jul 2022
• 0

From time to time it is a good idea to do some DNS housekeeping to ensure your DNS is in good shape and we recommend this is done by your IT support provider on an annual basis. Failure to keep on top of DNS management could – at best – mean some systems don’t work […]

Microsoft Update KB5015807 Breaks Remote Desktop over VPN

• By IT Norwich
• 13 Jul 2022
• 0

13-07-22 Yesterday was Patch Tuesday and – not unusually – Microsoft have taken the opportunity to break some things in their latest scheduled update. Users that connect into their work computers via VPN and remote desktop may find that after this update is installed, remote desktop no longer works. The VPN itself connects okay but […]

Is your router firmware up to date?

• By IT Norwich
• 24 May 2022
• 0

As cyber criminals increasingly attack firmware, routers are an excellent target. A compromised router would be virtually undetectable and could be used as a launchpad for internal or external network attacks, disabling security software, remotely controlling devices, stealing data and more. Keeping your router firmware up to date is now an essential part of your […]

Statement IRO RingCentral Emergency Calling Changes

• By IT Norwich
• 2 Feb 2022
• 0

Where customers have IP based phone systems such as RingCentral, their users are required to enter details as to their physical location whenever they log on to a device in a new location. This is essential so that emergency services will know where to respond to when the emergency number – 999 – is dialled. […]

The Microsoft New Commerce Experience (NCE)

• By IT Norwich
• 30 Jan 2022
• 0

From March 2022 Microsoft are changing the way they set pricing and subscription lengths for some of their subscriptions, including Microsoft 365 mailboxes. If we have specifically directed you to read this page then this applies to you. What is the Microsoft New Commerce Experience (NCE)? The Microsoft New Commerce Experience (NCE) is a new […]

What is your Mailbox Strategy?

• By IT Norwich
• 7 Jan 2022
• 0

This article apples to customers who host mailboxes with Microsoft 365, Microsoft Exchange, and even our Zimbra Email Collaboration Platform. Do you even have a strategy for setting up your mailboxes? When we onboard new customers we often find the way their email addresses are set up a bit of a mess, or – its […]

Why are emails I send going into junk mail?

• By IT Norwich
• 6 Jan 2022
• 0

First, some background. For reasons I will not go into here, it is technically very straightforward to ‘spoof’ an email address. I could within the space of ten minutes set up an email account, send you an email, and pretend it is from any email address in the world. This is why when you get […]

How to Sign Out from a Windows 10 Based Computer.

• By IT Norwich
• 4 Jan 2022
• 0

This short article explains how to sign out of your Windows 10 based computer properly. Signing out helps to ensure all of your documents and programs are closed and your user profile is correctly saved back to the server. Failing to sign out of your computer can result in lost data, particularly if your computer […]

Business Class Routers versus Domestic Grade Routers

• By IT Norwich
• 4 Jan 2022
• 0

What is a router? At its most basic level a router is the network gadget that connects your computers to the internet. Depending upon how your network in configured it may also run essential network features such as “DNS” and “DHCP” that allow your computers and printers to talk to each other. Most routers will […]

What is Cyber Insurance? Could yours be invalid?

• By IT Norwich
• 4 Jan 2022
• 0

If I am being harsh, I could say that insurers will find a way to take money off anybody – however my old Risks and Insurance lecturer would probably remind me that insurers are there to help people out when risky situations occur. Those views are different sides if the same coin. Regardless of the […]