Service Desk
01603 554000
Office Hours
Weekdays 8:30am to 4:30pm
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We’re Hiring a Junior Service Desk Technician

We’re Hiring a Junior Service Desk Technician

  • By IT Norwich
  • 11 Feb 2020
  • 0
We have an immediate vacancy in our IT Service Desk. We are looking for a great communicator that might have similar experience in a customer facing support role along with passion for IT and a good personality. If you are interested please check it out here.
Using Internet Explorer…..? STOP NOW and use Firefox Instead.

Using Internet Explorer…..? STOP NOW and use Firefox Instead.

  • By IT Norwich
  • 27 Jan 2020
  • 0
Internet Explorer still lurks as a browser even in the latest versions of Windows. While many people have installed alternatives, some users still use Internet Explorer as their browser of choice. Our advice is to stop using Internet Explorer so with immediate effect. Delete any shortcuts you may have to the browser and use something […]
Document Management for IFA’s & Accountants

Document Management for IFA’s & Accountants

  • By IT Norwich
  • 21 Jan 2020
  • 0
Are you wondering how you can send sensitive and private documents to clients in a secure format? Don’t use email. You may not realise this, but emails are stored (and sometimes transmitted) in an unencrypted plain text format. This is the case even when your email client (like Outlook) is connected to the mail server […]
Windows 7 End of Life

Windows 7 End of Life

  • By IT Norwich
  • 17 Jan 2020
  • 0
Not all Microsoft Operating Systems are that great, but Windows 7 started out reasonably okay (even at pre-release stage) and ended up being one of the very best operating systems there was…. and this is from someone that started using Window 3.1 back in the early 1990’s. This week Microsoft pulled the plug on Windows […]
We’re building a customer portal!

We’re building a customer portal!

  • By IT Norwich
  • 6 Jan 2020
  • 0
Our new customer portal (https://www.itnorwich.uk/customer-portal/) should be ready soon, watch this space. We’ll be publishing important information about our service charges and how best to get support from us. In the meantime if you need any information please call the office on 01603 554000.
Did you give or get given some technology for Christmas…?

Did you give or get given some technology for Christmas…?

  • By IT Norwich
  • 6 Jan 2020
  • 0
You did….? What a shame! That’s might be exactly what you wanted, but please be mindful of security on them. Take a look at this post from the Technical Director of the NCSC about how to keep your new internet enabled presents secure. In particular any unwanted or faulty Christmas presents that get returned should […]
Welcome to 2020!

Welcome to 2020!

  • By IT Norwich
  • 2 Jan 2020
  • 0
Hi, We just wanted to wish all our colleagues, customers and suppliers a very happy and healthy new year. For us, 2019 was a year of growth whereas 2020 will be a year of consolidation. We plan to invest time in formalising the policies and procedures we used to support our customers and invest time […]
Christmas Closedown 2019

Christmas Closedown 2019

  • By IT Norwich
  • 20 Dec 2019
  • 0
Please note that our offices will be closed from 1:30 PM on Friday 20th December 2019 and will re-open at 8:30 AM on Thursday 2nd January 2020. If you need urgent support during this time please call the office number and leave a voicemail or send an email to servicesdessk@itnorwich.co.uk and we will make contact […]
FREE Baseline Cyber Security Training from the NCSC

FREE Baseline Cyber Security Training from the NCSC

  • By IT Norwich
  • 18 Nov 2019
  • 0
There is so much cyber security advice available these days, many people find it hard to know where to start. Some organisations struggle to explain why cyber security is something that all staff should care about. Even larger organisations (with dedicated training resources) find it difficult to explain the technical aspects of cyber security in ways that are relevant to their staff, […]
New NCSA Report Highlights Breach Risk to Small Business

New NCSA Report Highlights Breach Risk to Small Business

  • By IT Norwich
  • 6 Nov 2019
  • 0
A report issued by the National Cyber Security Alliance (NCSA) in the US has highlighted the risk to small businesses. The survey worked with more than 1,000 SMEs and reports that 10% went out of business, 25% suffered bankruptcy and a further 37% experienced financial losses. Almost half of those surveyed believe they are a […]