Service Announcement
We are delighted to announce that Hosted Microsoft Exchange Mailboxes have now been formally added to our Service Catalogue. If you would like to purchase the service or need support on it, please contact us in the normal way.
Service Name
Hosted Microsoft Exchange Mailboxes
Service Dates
This service was added to our service catalogue on 1st February 2008.
Service Description
Hosted Exchange Mailboxes deliver business class email hosting. Our packages include up to 250GB mailbox storage on Exchange 2016 – we’re told we supply the biggest mailbox quota in the UK! The mailboxes sync seamlessly with smartphones, can be connected with Outlook (or use the free Outlook Web App) and as you might expect the sharing features are robust. The service now also includes company wide signatures at no extra cost.
Service Mandate
This service was initially introduced to support business that increasingly wanted to take their email hosting off their site and into the cloud. This sounds strange now but back in the early 2000’s businesses still managed email on premises, which caused pain for remote workers. Now, we continue to offer the service due to the reliability of the platform, the continued use of Outlook by most business customers and to offer a solution which provides a Microsoft platform that is not hosted by Microsoft.
Service Options
Our Hosted Exchange Mailboxes come in just a few options. The basic mailboxes are suitable for most customers though some customers like the extra layer of email security and archiving that the more expensive packages offer:
Exchange Mailbox
- 1GB to 250GB adjustable mailbox size (default 50GB) for Exchange 2016.
- Data stored in the UK
- Mailbox Sharing Features
- Microsoft Outlook / Smartphone Sync Features Included
- Microsoft Outlook Web App Included
- Email Signature Option Included
Exchange Secure Mailbox + 1 Year Archive
- All Exchange Mailbox Feature
- Additional Email Security
- One Year Email Archive Service
- DropSuite Hosted Exchange Backup
Exchange Secure Mailbox + 10 Year Archive
- All Exchange Mailbox Feature
- Additional Email Security
- Ten Year Email Archive Service
- DropSuite Hosted Exchange Backup
Each of these packages also include an Outlook option is ideal for customer that want to maintain a licenced version of Microsoft Outlook but do not wish to pay for the rest of the Microsoft Office 365 suite. In these situation we encourage use of LibreOffice and other open source applications.
Service Pricing
Hosted Microsoft Exchange Mailbox Pricing
The table below shows the prices we charge per calendar month for our Microsoft Exchange Mailboxes.Service Code | Mailbox Type | £ Price Per Mailbox Per Month |
---|---|---|
HEX-STD | Exchange Mailbox | £ 9.95 |
HEX-STD-OL | Exchange Mailbox with Outlook | £ 11.25 |
HEX-SEC1 | Exchange Secure Mailbox + 1 Year Archive | £ 11.25 |
HEX-SEC1-OL | Exchange Secure Mailbox + 1 Yr Archive & Outlook | £12.25 |
HEX-SEC10 | Exchange Secure Mailbox + 10 Yr Archive | £12.25 |
HEX-SEC10-OL | Exchange Secure Mailbox + 10 Yr Archive & Outlook | £ 13.95 |
Service Notes for Customers
User Documentation and Links
Customer Support
For support on this service please contact us directly.
Setting up Hosted Exchange on an iPhone
Please see this separate article: Setting up the Hosted Exchange on an iPhone.
DNS Record for Giacom Hosted Exchange 2016
This is the DNS record you need to make your Hosted Exchange 2016 work. Please DO A BACKUP of your DNS record before making any changes. A screenshot will do though a copy and paste is better if it is particularly complex.
Mail Exchanger Records (MX Record)
Add all of these MX records and then delete all existing MX records:
inboundcluster1.giacomcp.com (Priority 10)
inboundcluster2.giacomcp.com (Priority 10)
inboundcluster3.giacomcp.com (Priority 20)
inboundcluster4.giacomcp.com (Priority 20)
Autodiscover Record (CNAME Record)
Remove any existing autodiscover record and then add this one. Replace yourdomainname.com with your domain name.
autodiscover.yourdomainname.com to autodiscover.giacomcp.com
Webmail Record (CNAME Record)
This is an optional record. Replace yourdomainname.com with your domain name and then you can access webmail from you own domain!
webmail.yourdomainname.com to webmailrd.giacomcp.com
SPF Record (TXT Record)
Replace the existing SPF record with this one, or adjust yours to accommodate other services that send mail from your domain.
v=spf1 include:spf.giacomcp.com -all
SMTP Server Settings
The settings are required for mail-enabled devices and applications e.g. CRM, networked scanners, printers, multi-function devices (MFD), photocopiers, etc.
SMTP Server = smtp.giacomcp.com
SMTP Port = 25
SMTP Username = Full email address
SMTP Password = Email address password
SMTP Authentication Required = YES
SMTP Authentication Type = STARTTLS
WebMail Link
The link for webmail depends upon whether you are hosted on our suppliers Exchange 2013 or Exchange 2016 servers.
Exchange 2013 Customers – https://cas.cloudplatform1.com/owa
Exchange 2016 Customers – https://webmail.giacomcp.com
In either case we can set up a DNS record for you this so this could be something like https://webmail.yourdomain.com
This page was last updated 5th August 2021