Service Desk
01603 554000
Office Hours
Weekdays 8:30am to 4:30pm

How we work…

We are a small but well established IT provider serving businesses, non-profits and professional individuals. We’re happy to do ‘one off’ work but like to build long term trading relationships based upon a mutual appreciation of our Purpose and Values and adoption of our Policy and Procedure Framework.

RMM Subscriber Benefits

To encourage customers to stay with us over the long term we have a generous discount scheme that extends to any customer that takes up our Remote Monitoring and Management service. Taking up the service is typically cheaper that not taking it up and not befitting from the resulting discount.

Though it is not obligatory to get support, the RMM Subscription can be considered a retainer fee and costs just £5 per PC per month or £10 per Server per month. If you are interested in getting support please review the benefits comparison below and then contact us using the New Customer enquiry form to start the ball rolling.

 Standard RatesRMM Subscriber Benefits
Labour Rates£56.50 + VAT per hour10% discount for all RMM subscribers.
£50.85 + VAT per hour
10% Discount on Labour, Site Fees & WEEE Disposal

15% discount for RMM subscribers with 5 PC's or less.
£48.03 + VAT per hour
15% Discount on Labour, Site Fees & WEEE Disposal

20% - 50% discount for non-profit & co-operative RMM subscribers.
£45.20 + VAT per hour
20% Discount on Labour
50% Discount on Site Fees & WEEE Disposal
Remote Support OptionsYes - Attended OnlyYes - Attended or Unattended
Other Support OptionsWorkshop based support.
Drop off or pickup and collect.
On-site support subject to agreed site fee.
Workshop based support.
Drop off or pickup and collect.
On-site support subject to agreed site fee, discounted as above.
Charge MethodPay upon completion of each job.Monthly billing cycle with 30 days to pay, subject to trading history.
WEEE DisposalYes - Per Item PricingYes - Per Item Pricing, discounted as above.
Support PriorityLow PriorityHigh Priority
Access To Ticketing SystemNoYes - On Request
Access To Email Hosting ServicesYesYes
Access To Cloud Backup ServicesYesYes
RMM Web Protection ServiceNoYes
RMM Patch Management ServiceNoYes
RMM Service Desk IconNoYes
RMM Hourly Monitoring ChecksNoYes
RMM Daily Safety ChecksNoYes
RMM Reboot Requirement ChecksNoYes
Web Site Uptime MonitoringNoYes

When you subscribe to RMM, all of the included features shown above are enabled because we think this gives you the best level of service. Some features can be disabled upon request, though we may advise against this depending upon your technology environment., for example failing to have some components of our RMM Service could invalidate your Cyber Insurance.

Are you running a non-profit like a charity or co-operative?

With our significant experience of supporting non-profits and a philosophy that you’ll find attractive, our additional discount scheme for charities and co-operatives is unique. Other charities in the area already benefit from discounted site visits, a 20% to 50% discount for labour charges on a sliding scale, and computer hardware and software on a cost price (or sometimes free!) basis.

Please do check out our IT support for non-profits in Norfolk page, or contact us via the New Customer enquiry form we’ll call you back.