We are a small but well established IT provider serving businesses, non-profits and professional individuals. We’re happy to do ‘one off’ work but like to build long term trading relationships based upon a mutual appreciation of our Purpose and Values.
RMM Subscriber Benefits
To encourage customers to stay with us over the long term we have a generous discount scheme that extends to any customer that takes up our Remote Monitoring and Management service. Taking up the service is typically cheaper that not taking it up and not befitting from the resulting discount.
Though it is not obligatory to get support, the RMM Subscription is considered a retainer fee and costs just £5 per PC per month or £10 per Server per month. If you are interested in getting support please review the benefits comparison below and then contact us using the New Customer enquiry form to start the ball rolling.
| Standard Rates | RMM Subscriber Benefits | |
|---|---|---|
| Labour Rates & Discount Scheme | Basic labour rate of £53.50 + VAT per hour | 10% discount for all customers - £48.15 + VAT per hour 15% discount for customers with 5 PC's or less - £45.58 + VAT per hour 20% discount for non-profits & co-operatives - £42.80 + VAT per hour |
| Remote Support Options | Yes - Attended Only | Yes - Attended or Unattended |
| Other Support Options | Workshop based support. Drop off or pickup and collect. On-site support subject to agreed site fee. | Workshop based support. Drop off or pickup and collect. On-site support subject to agreed site fee, discounted as above. |
| Charge Method | Pay upon completion of each job. | Monthly billing cycle with 30 days to pay, subject to trading history. |
| WEEE Disposal | Yes - Per Item Pricing | Yes - Per Item Pricing, discounted as above. |
| Support Priority | Low Priority | High Priority |
| Access To Ticketing System | No | Yes - On Request |
| Access To Email Hosting Services | Yes | Yes |
| Access To Cloud Backup Services | Yes | Yes |
| RMM Web Protection Service | No | Yes |
| RMM Patch Management Service | No | Yes |
Are you running a non-profit like a charity or co-operative?
With our significant experience of supporting non-profits and a philosophy that you’ll find attractive, our additional discount scheme for charities and co-operatives is unique. Other charities in the area already benefit from discounted site visits, a 20% to 50% discount for labour charges on a sliding scale, and computer hardware and software on a cost price (or sometimes free!) basis. We are not quite ready to publish the full details yet but if you are running a non-profit please do contact us via the New Customer enquiry form and ask us for more details or call us for a chat.