We predominantly provide IT support to businesses but we are sometimes asked for support from individuals. To accommodate business customers that have regular needs or individuals that have only occasional support needs we have a dual tier support system.
On-boarded versus non-boarded.
Business customers are generally “on-boarded” so they can benefit from the full IT support package, while individuals such as home users or professionals are supported on a “non-boarded” way.
Regardless of what happens generally we are happy to support you in any way you prefer. Business customers do not have to be on-boarded immediately – we can provide help on an ad-hoc basis and then properly onboard you after a brief trading relationship – whilst some individuals prefer the peace of mind that being fully on-boarded offers.
If you are interested in getting support please review the comparison below and then contact us using the New Customer enquiry form to start the ball rolling.
| Non-Boarded Customers | On-Boarded Customers | |
|---|---|---|
| Labour Rates & Discount Scheme | Basic labour rate of £53.50 + VAT per hour | 10% discount for all on-boarded customers (£48.15) 15% discount for businesses with 5 PC's or less (£45.48) 20% discount for non-profits & co-operatives (£42.80) |
| Remote Support Options | Yes - Attended | Yes - Attended or Unattended |
| Other Support Options | Workshop based support. Drop off or pickup and collect. | Workshop based support. Drop off or pickup and collect. On-site support with bespoke pricing. |
| Charge Method | Pay upon completion of each job. | Monthly billing cycle with 30 days to pay, subject to trading history. |
| WEEE Disposal | Yes - Per Item Pricing | Yes - Per Item Pricing @ 50% Discount |
| Support Priority | Low Priority | High Priority |
| Access To Ticketing System | No | Yes |
| Access To Email Hosting Services | No | Yes |
| Access To Cloud Backup Services | No | Yes |
| Annual IT Review | No | Yes |
| Site & Network Audit | No | Yes |
| Remote Monitoring & Management including Patch Management & Web Protection | No | Yes - Mandatory from £5 per month. |
Are you running a non-profit like a charity or co-operative?
With our significant experience of supporting non-profits and a philosophy that you’ll find attractive, our additional discount scheme for charities and co-operatives is unique. Other charities in the area already benefit from discounted site visits, a 20% to 50% discount for labour charges on a sliding scale, and computer hardware and software on a cost price (or sometimes free!) basis. We are not quite ready to publish the full details yet but if you are running a non-profit please do contact us via the New Customer enquiry form and ask us for more details or call us for a chat.