Ad-Hoc Labour Rates, Site Fees and RMM Subscriber Discount Scheme
These prices are effective for all support carried out from 1st January 2023.
Our labour rates and site fees are reviewed at the end of each year and are effective for all support provided in the subsequent year. All customers will pay our Standard Rate unless they take up our RMM Service. Such customers become “RMM Subscribers” and qualify for discounts depending upon the type and size of the organisation supported.
Most RMM Subscribers have a discount level of 10%, but sites with five or fewer computers qualify for a 15% discount and organisations that qualify for our Community Technology Programme receive a suite of benefits including discounts of 20% and 50% in some circumstances.
| Standard Rates & Benefits | RMM Subscriber Rates & Benefits | |
|---|---|---|
| Labour Rates | Standard Rate £64.00 + VAT per hour | RMM Subscriber Rate 10% discount for all RMM subscribers. £57.60 + VAT per hour 10% Discount on Labour & FREE WEE Disposal RMM Micro Subscriber Rate 15% discount for RMM subscribers with 5 PC's or less. £54.40 + VAT per hour 15% Discount on Labour & FREE WEEE Disposal RMM Community Technology Programme Rate 20% - 50% discount for non-profit & co-operative RMM subscribers. £51.20 + VAT per hour 20% Discount on Labour & FREE WEEE Disposal |
| Remote Support Options | Yes - Attended Only | Yes - Attended or Unattended |
| Other Support Options | Workshop based support. Drop off or pickup and collect. On-site support subject to agreed site fee. | Workshop based support. Drop off or pickup and collect. On-site support subject to agreed site fee, discounted as above. |
| Charge Method | Pay upon completion of each job. | Month end billing cycle with 1 month to pay, subject to trading history. |
| Electronic Waste Disposal | Yes - Per Item Pricing | Yes - Per Item Pricing, discounted as above. |
| Ticket Priority | Low Priority Tickets | Higher Priority Tickets |
| Access To Ticketing System | No | Yes - On Request |
| Access To Email Hosting Services | Yes | Yes |
| Access To Cloud Backup Services | Yes | Yes |
| RMM Web Protection Service | No | Yes |
| RMM Patch Management Service | No | Yes |
| RMM Service Desk Icon | No | Yes |
| RMM Hourly Monitoring Checks | No | Yes |
| RMM Daily Safety Checks | No | Yes |
| RMM Reboot Requirement Checks | No | Yes |
| Web Site Uptime Monitoring | No | Yes |
Further Notes
LABOUR: We charge in increments of 5 minutes at the rates shown above. Across all rates a multiplier of 1.5 is applied outside of office hours and a multiplier of 2.0 is applied for work during national bank holidays and all days between Christmas Day and New Year’s Day. Note that all work performed upon or in respect of your IT system (including advice and consultancy, on-site support, remote support, workshop support, emails or calls in relation to support) are considered chargeable.
If you prefer to pay the same amount each month for support please also see our Fixed Fee Support page
SITE FEES: We charge a site fee very time we visit one of your sites, the fee being based upon distance from our office. The standard rates are shown below. For visits beyond 60 miles no site fee is chargeable but you’ll pay a minimum of 8 hours support.
