We regret to inform customers that there was a Hosted Exchange (HEX) outage on 15th August 2025. The issue is now resolved however here are the notes from our side:
Update @ 11:39 15th August 2025
A number of customers have reported issues with email, the symptoms being that Outlook shows as disconnected, or webmail is not working. These issues started at around 11 AM today. We have spoken to the suppliers and confirm this is an issue their end.
REMINDER: We are migrating ALL customers away from this platform, either to Zimbra or Microsoft 365. We’re now escalating these migration tickets as a matter of urgency, but note migration cannot complete until service has resumed on HEX.
Update @ 11:45 15th August 2025
Outlook web access (https://webmail.giacomcp.com) is now operational (possibly intermittently). We’re still waiting for news on Outlook connectivity.
Update @ 11:57 15th August 2025
The supplier has posted their status page at https://status.cloud.market/incident/626204 you may want to keep an eye on that too.
Update @ 12:25 15th August 2025
HEX appears to be back up and running, we’ll keep an eye on it.
Update @ 15:40 15th August 2025
No further issues reported, and all customers known to be affected are reporting service as normal, we consider the incident resolved.