Service Desk
01603 554000
Office Hours
Weekdays 8:30am to 4:30pm

COVID-19 Situation Report for IT Norwich Ltd Customers

This page was last updated on 1st May 2020

At time of writing it is over a month since we went into our UK lockdown. In the run up to the lockdown we had already guessed it would happen and started the move to home working as soon as we could. There are a handful of changes we have made since that time, and this is the latest picture:

Workload

While some customers have ‘gone quiet’ because they are in an industry that has been badly affected by the situation, other customers remain largely unaffected and are investing in solutions to make home working a significant part of their business on an ongoing basis. Many customers are somewhere in between.  As always we are extremely busy, but we have had some time to take stock and think about our direction of travel more generally. Our customer base is more than adequate and so we’re not taking on any new customers for the rest of 2020 and we’re going to be more deeply involved with our existing customers when we can.

Flexible Home & Office Working

While much of our support can be provided from our respective homes, some support can only be undertaken in our workshop in Norwich. All staff are therefore being given flexibility to do their job from wherever they are most productive and feel most comfortable. We have technology in place that means you can contact any of us, wherever we are, using our usual contact details.

Office Hours

Our office hours have been changed slightly. Our phone lines will now open at 8:30 AM instead of 8:00 AM each weekday.

Site Visits

While lockdown is in place we will not be making site visits unless absolutely essential. Where visits are made they will be limited and hands-free where possible. We do hold keys and alarm codes for some sites and if you think this would be beneficial for us to do so for your site please let us know.