Service Desk
01603 554000
Office Hours
Weekdays 8:30am to 4:30pm

COVID-19 Situation Report for IT Norwich Ltd Customers

This page was last updated on 2nd November 2020

At time of writing the UK is about to go into another national lockdown.


While some customers have suffered a significant loss of business because they are in an industry that has been badly affected by the situation, other customers remain largely unaffected and many are investing in solutions to make home working a significant part of their business on an occasional or ongoing basis. Many customers are somewhere in between. As usual we are extremely busy, we’re not taking on any new customers for the rest of 2020 and we’re having to prioritise some work. Certain types of of work are simply having to be postponed until further notice.

Flexible Home & Office Working

While much of our support can be provided from our respective homes, some support can only be undertaken in our workshop in Norwich. We’re already well placed to work from home and all staff work from home on a rota basis to keep the numbers down on our office. We have technology in place that means you can contact any of us, wherever we are, using our usual contact details.

On Site Visits

While lockdown is in place we will not be making site visits unless absolutely essential. Our staff have been issued with hand sanitiser and have been asked to wear masks as the situation requires it. Where visits are made they will be limited and hands-free where possible. We do hold keys and alarm codes for some sites and if you think this would be beneficial for us to do so for your site please let us know.