Emergency IT Support Services in Norwich & Norfolk

If your have a major problem with your IT and need urgent help, let us help with our Emergency IT Support Service – providing a fast, business hours response for organisations experiencing critical technical issues.

Important

Existing customers should not use this form but should instead visit our Service Desk page. Enquiries from new customers that are of a non urgent nature – please contact us via our New Customer page. If you are not an existing customer but need urgent help, please see below.

How Our Emergency Support Works

STEP 1 – Free & No Obligation Chat

Fill in the form below, and then give us a call on 01603 554000. Explain that you have filled in the Emergency Support Request Form. One of our second line support team will have a free and no obligation chat with you to understand the issue and its impact upon your organisation. We’ll recommend the next steps for further investigation or resolution e.g. recommending a site visit, information gathering, or organising some remote support.

STEP 2 – Make Payment

If after talking to our team you want to proceed with support, you’ll need to make a payment using the link below. The price includes up to four hours of IT support, remote or on site as required.

PAYMENT LINK – https://buy.stripe.com/dR63dxesd3xHeBi4go

STEP 3 – Get Help

Once you’ve made a payment we’ll raise this as an Emergency IT Support Incident and will start work on your issue. Please be ready to help us get remote access to your systems, or be prepared to meet us on site.

Emergency Support Request Form

Please complete all of the required fields and submit the form, then give us a call on 01603 554000.

Your Name

Your Organisation

Your Email Address

Your Phone Number(s)

Your Address

Describe Your Problem

Agreement

By ticking this box, you confirm that you have the authority to request this support and the authority and ability to grant us access to your systems in order for the support to take place. You also understand that a non-refundable payment will be required before any remote or on-site support can be provided and that this payment entitles you up to four hours of IT support by the team at IT Norwich Ltd. You also accept that IT Norwich Ltd may need remote or physical access to systems to resolve issues; and while every effort will be made to resolve issues quickly, no guarantees can be made about specific resolution times or outcomes. Due to the nature of IT support incidents we cannot guarantee that your problem will be resolved within four hours, the actual time taken to fix your issue will vary depending upon the nature of the problem. Should your issue be resolved in under four hours the incident will be considered resolved but no refund will be provided. If we provide more than four hours support to you this will be charged at our standard rates available upon request. Please also note any hardware, software or consumables used in the provision of support will be charged for and may need to be paid for in advance or upon delivery, or will be invoiced.

Thank you for completing the Emergency IT Support form. Please wait a few minutes for the form to arrive with us and then give us a call on 01603 554000.

There has been some error while submitting the form. Please verify all form fields again, or call us on 01603 554000.