Whether you need occasional IT support with the option of basic remote monitoring, or regular IT support combined with proactive monitoring, support and maintenance, we can work with you. Simply choose from one of our three packages which can offer predictable budgeting and pro-active monitoring and maintenance for organisations that require it.
Ad-Hoc
IT Support
Occasional, reactive support.
- No Account Setup Charge
- No Contract Term
- No Monthly Commitment
- Standard Hourly Rates
- Invoiced Per Incident
- Remote or On Site Support
- Service Desk Portal
- User Success Centre
- Onboarding Visit Optional
Block Hours
IT Support
Regular, reactive support.
- No Account Setup Charge
- 12 Month Contract Term
- Monthly Block Hours Commitment
- Discounted Hourly Rates
- Invoiced Monthly
- Remote or On Site Support
- Service Desk Portal
- User Success Centre
- Onboarding Visit Recommended
- Two Dedicated Support Agents
- Additional Pre-Pay Blocks Option
- Remote Monitoring (Optional)
- Extra Discounts for Charities
- Minimum 1 Hour per Month Block
Block Hours
IT Support & Maintenance
Regular, active support and maintenance.
- No Account Setup Charge
- 12 Month Contract Term
- Monthly Block Hours Commitment
- Discounted Hourly Rates
- Invoiced Monthly
- Remote or On Site Support
- Service Desk Portal
- User Success Centre
- Onboarding Visit Required
- Two Dedicated Support Agents
- Additional Pre-Pay Blocks Option
- Remote Monitoring & Management
- Extra Discounts for Charities
- Minimum 3 Hour per Month Block
- Bespoke IT Maintenance Plan
- Annual IT Review & Strategy Meeting
My current provider offers an Unlimited Support Package. Do you?
“I suggest you check the small print on your contract! There is – as far as I can see – no such thing as an unlimited support package. this article: The Magical Thinking of “Unlimited IT Support” Plans explains why.”